Resolution Centre
Every report deserves an answer and an ending.
People can respond, add context and work towards a recorded outcome. Until that outcome is complete, the report does not affect an RR Score.
Four pathways
Not every disagreement needs the same process.
The right pathway depends on what’s being disputed: the facts of an interaction, or whether the report is even about the right person.
- 01
Direct response
The subject responds to a report directly, adding context or a correction the reporter and future readers can see.
- 02
Negotiated resolution
A structured offer-and-response process for reaching an agreement without a public back and forth.
- 03
Identity dispute
“This isn’t me” claims get an independent review before anything is attributed to the wrong person or business.
- 04
Community review and appeal
Disagreements that can’t be settled directly move to a wider review, with a final appeal before a resolution is closed.
Three rules
The process is part of the record.
Money can't move a report. Only an agreed resolution can, and the report stays on the record either way.
Everything timestamped
Every action in a resolution, whether an offer, a response, a vote or an appeal, carries the exact time it happened.
Everything transparent
Both sides can see the full sequence of events, not a summarised outcome.
The process is recorded
A Resolution never silently disappears. Its steps and outcome stay with the record.